Maintenance Matters
How to Tell if a Repair Is Urgent or Routine
One of the hardest parts of handling maintenance is deciding how fast a request really needs attention. Tenants naturally judge the problem by how...
The Repair Request Form Every Landlord Should Use
Small landlords often receive repair requests in whatever way is easiest for the tenant. One tenant sends a text. Another leaves a voicemail. Someone...
The Tenant Repair Request System: How to Capture, Prioritize, and Close the Loop
A small landlord does not need a corporate work order department, but every landlord needs a reliable way to keep a repair request from...
Creating a Maintenance Photo Log That Actually Helps Later
Most landlords already take photos. The problem is that a camera roll full of random pictures is not the same thing as a maintenance...
What Tenants Should Report Immediately
One of the most expensive things a landlord can hear is, "I noticed that a while ago, but I did not want to bother...
